Last Updated: March 27, 2026
At craneheights, we want you to be satisfied with your purchase. This policy outlines our return and refund procedures.
1. Overview
We accept returns for eligible items within the specified timeframe. Once we receive and inspect your returned item, we will process your refund according to this policy.
2. Return Policy for Physical Products
Items may be returned within 14 days of purchase for a full refund, provided they are in the original condition and packaging.
- Item must be in original, unused condition with original packaging
- All original tags and labels must be attached
- Proof of purchase (receipt or order confirmation) is required
4. Refund Processing
Once we receive and inspect your returned item (if applicable), we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5-7 business days.
5. Non-Returnable Items
Certain items are exempt from being returned, including:
- Perishable goods
- Customized or personalized items
- Items damaged by misuse
- Items returned without original packaging (where required)
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected].
7. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund, please contact us at [email protected].
9. Contact Information
If you have any questions about our Return and Refund Policy, please contact us:
- Email: [email protected]
- Website: https://craneheights.com/
This return and refund policy was generated on March 27, 2026 and should be reviewed by a legal professional to ensure compliance with applicable laws in your jurisdiction.